WHY IT MATTERS
Drive operational excellence and business growth
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Consistent product and service delivery
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Increased customer trust and retention
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Reduced waste and improved resource efficiency
Training doesn't have to be boring!
This standard helps those who wish to improve the quality of their products and services. Using ISO 9001 helps ensure that customers get consistent, good-quality products and services, which in turn brings many business benefits. ISO 9001 can be used by all organisations, regardless of size, industry or nature. There are over one million organisations in over 170 countries certified to ISO 9001.
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The standard guides organisations to follow key quality management principles including a strong customer focus, the motivation of top management, the process, risk-based approach and continual improvement. ISO 9001 is structured in a similar way to other ISO management systems including ISO 14001 or ISO 45001 and can be easy integrated with your Safety and Environmental systems.Â
FULL LESSON LIST
What’s included in this course
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What an ISO standard is and why it matters
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An introduction to ISO 9001
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Understanding your business and what affects it (Clause 4)
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Leadership and commitment to quality (Clause 5.1)
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Keeping your customers happy (Clauses 5.1.2 and 9.1.2)
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Your quality policy, in plain terms (Clause 5.2)
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Who does what: roles and responsibilities (Clause 5.3)
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Spotting risks and opportunities (Clause 6.1)
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Setting quality goals and planning for them (Clause 6.2)
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Planning changes without the chaos (Clause 6.3)
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Resources, training and competence (Clause 7)
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Communicating and keeping records (Clauses 7.4 to 7.5)
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Running your work day to day (Clause 8)
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Understanding what your customers need (Clause 8.2)
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Designing products and services (Clause 8.3)
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Managing suppliers and subcontractors (Clause 8.4)
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Delivering the work and checking it (Clauses 8.5 to 8.6)
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Handling work that does not meet the mark (Clause 8.7)
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Checking how your quality system is performing (Clause 9)
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Fixing problems and improving over time (Clause 10)
QUESTIONS
Good to know
Is prior knowledge required?
No prior experience is necessary. We guide you through the ISO 9001 standard from the ground up.
What is the timeframe?
Access is provided for a full year after your initial registration.
Are group bookings available?
Absolutely. We offer competitive rates for teams – reach out for a custom quote.
Is a certificate provided?
Yes. A digital certificate is issued upon successful course completion.
Is the schedule flexible?
Yes. Log in and out at your convenience – the learning platform tracks your progress for you.
ENROL TODAY
Three ways to begin learning
1 · ONLINE ENROLMENT
Secure your spot online and start today. Study modules at your pace from any laptop or tablet.
2 · CORPORATE PASSES
Registering multiple staff members? Contact our team to arrange a bulk enrolment discount.
3 · ONSITE WORKSHOPS
Looking for a facilitator to visit your office? Ask us about our face-to-face training options.
